Privacy Policy

Account and profile information. If you create an account, we may collect your email address, display name or full name, password hash or comparable authentication data, account preferences, and account-related identifiers.

Session and organizer information. If you create, manage, or participate in a session, we may collect session name, scheduled date and time, location or court details you enter, skill-level or rating information, player capacity, roster information, participant status, round and court assignments, match results, standings, retirements, score submissions, and related timestamps.

Guest participant information. Participants may be able to join sessions without creating an account. For guests, we may collect a display name, optional email address, session participation state, and information needed to associate participation with a later-created account if that functionality is available.

Communications. If you contact us or submit a support or contact form, we may collect your name, email address, the contents of your message, attachments, screenshots, and any other information you choose to send. Please do not submit Social Security numbers, government identification numbers, payment card data, medical information, or other sensitive personal information in free-text fields.

Information about other people. Organizers and other users may submit information about participants or other individuals, such as display names, email addresses, roster placement, and scores. We collect that information from the user who submits it.

Device, log, and usage information. We may automatically collect internet or other electronic network activity information such as IP address, browser type, device information, pages or screens viewed, feature usage, referring URLs, error logs, and timestamps.

Cookies and browser storage. We use cookies, browser storage, and similar technologies to keep users signed in, maintain session state, support security and fraud prevention, remember preferences, and operate core real-time functionality. This may include storing authentication or session identifiers, join or claim tokens, display-name preferences, and similar technical state.

Analytics. We use Google Analytics 4 to understand website and product usage, measure engagement, troubleshoot performance, and improve the Service.

Information from third parties. If you sign in using a third-party login provider such as Google, we may receive basic account information such as your name, email address, and account identifier from that provider. If you subscribe to a paid plan through Stripe or another payment processor, we may receive billing and subscription metadata such as customer and subscription identifiers, payment status, billing period dates, and limited billing contact information. We do not store full payment card numbers.

Sensitive personal information. We do not intentionally request or need categories of sensitive personal information beyond limited account authentication data and any information you choose to submit in free-text fields. We do not use sensitive personal information to infer characteristics about you.

Service providers. We may disclose personal information to vendors and service providers that perform services for us, such as hosting and infrastructure providers, authentication providers, analytics providers, payment processors, email delivery providers, customer support tools, and security or fraud-prevention providers. These parties are authorized to process personal information on our behalf only as needed to provide services to us or as otherwise permitted by law.

Session visibility and other users. Because TurboSpin is a session-management and participation tool, certain information is inherently visible to organizers, participants, guests, and other people who can access a session page. Depending on settings and the way a session is shared, session-related information may be visible to other users and, for public or listed sessions, to the public.

At your direction. If you use social sharing links, third-party login providers, or other optional integrations, we may disclose information as directed by you or as necessary to carry out your request.

Legal, safety, and compliance disclosures. We may disclose personal information if we believe doing so is reasonably necessary to comply with applicable law, regulation, legal process, or government request; to protect the rights, property, and safety of the Company, our users, or others; to enforce our agreements; or to investigate or prevent fraud, security issues, or illegal activity.

Business transfers. We may disclose personal information as part of an actual or proposed merger, acquisition, financing, asset sale, bankruptcy, reorganization, or similar corporate transaction.

No sale or cross-context behavioral advertising. As described in this Privacy Policy, we do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

Account information. We generally retain account and profile information while your account is active and for a reasonable period afterward as needed for legitimate business, legal, security, and recordkeeping purposes.

Subscription and transaction information. We retain billing and subscription metadata for as long as needed for accounting, tax, chargeback, fraud-prevention, audit, and legal purposes.

Support communications. We retain support and contact records for as long as reasonably necessary to respond to your inquiry, improve support quality, document issues, and protect our rights.

Logs and analytics. We retain log, security, and analytics information for as long as reasonably necessary for security, troubleshooting, analytics, and product improvement, subject to our internal retention schedules and the retention settings available in the service providers we use. For Google Analytics 4, event- and user-level analytics retention is governed by the configuration of our GA4 property at the time of collection.

Session history and score records. Session rosters, standings, scores, and related history may be retained for as long as needed to operate the Service and may be retained indefinitely to preserve organizer and participant history, allow later association of guest participation with accounts, maintain the integrity of historical records, investigate abuse, and resolve disputes.

Deletion requests. If you request deletion of your personal information, we will delete or deidentify information as required by applicable law, subject to legal exceptions and operational necessities. Deleting an account does not necessarily remove session history, scores, or records that are associated with sessions created or used by other people. Where feasible, we may deidentify or disassociate account-level information from remaining historical records.

How to submit a request. You may submit privacy requests by contacting us at support@turbospin.com or through Contact form. If you maintain an account with us, we may ask you to submit certain requests through your authenticated account where permitted by law.

Verification. We may take reasonable steps to verify your identity or authority before fulfilling a request. We will not require you to create an account in order to make a request, although if you already have an account we may ask you to use it for security and verification purposes. We will use information collected in connection with request verification only for verification, response, recordkeeping, fraud-prevention, and related compliance purposes.

Authorized agents and parents or guardians. Where permitted by law, you may use an authorized agent to make a request on your behalf. A parent or legal guardian may also make a request on behalf of the parent's or guardian's child where authorized by law.

Response timing. We will respond within the timeframe required by applicable law. In many cases, that means we will respond within 45 days, subject to extensions where allowed by law and where reasonably necessary.

Appeals. If we deny your request in whole or in part and applicable law gives you an appeal right, we will tell you why and explain how to appeal. You may also appeal by replying to our response or contacting support@turbospin.com with the subject line "Privacy Appeal."

Non-discrimination. We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

California disclosures. Depending on how you use the Service, the categories of personal information we collect and disclose for business purposes may include identifiers; customer records information you choose to provide; commercial information such as subscription and billing metadata; internet or other electronic network activity information; general location information you enter in session details or that may be inferred from IP address at a city or regional level; user content, communications, and activity history; and sensitive personal information limited to account login or authentication data. We collect these categories from you, from other users who submit information about you, automatically from your device or browser, and from service providers and login or payment partners. We use and disclose these categories for the business and commercial purposes described in this Privacy Policy.